What the notes column usually hides

Tour operators in particular keep a notes field that the reservation screen never turned into a proper flag. Choirs, wedding parties, and school rows appear as prose. If we total passengers without reading those notes, a departure looks commercially strong when a third of the coach was never going to pay.

We do not promise to parse every sentence. We do promise to sample notes on the highest-load days and to ask you for the phrases your office actually types. ‘COMP’, ‘staff’, ‘press’, and a manager’s initials are common. So is the name of a local football club in a week you had forgotten.

Extract Reconstruction is the engagement for this mess. It is unglamorous and it saves the later review from publishing a load factor that your drivers would laugh at. The codebook we return is short: each phrase, how we treated it, and which rows we left untouched because the sentence was ambiguous.

If your notes are in a different language from the rest of the file, say so. Mixed English and Polish comments, for example, are common on some east-coast coach work; we will not guess a complimentary seat from a word we have not confirmed with you.